Self Service Portal

Paper jams can happen, but they’re usually easy to fix. First, turn off your MFP to prevent damage. Open the appropriate panel where the jam has occurred and gently remove any stuck paper, making sure not to tear it. If the paper is torn, be sure to remove all pieces. Check the paper tray and rollers for any obstructions, then restart the machine. Refer to your device’s manual for the specific location of jam indicators and tips on avoiding future jams, like using high-quality paper and ensuring the tray isn’t overfilled.

To ensure clear, streak-free scans and copies, regularly clean the glass surface of your MFP. Turn off the machine and use a soft, lint-free cloth slightly dampened with water or glass cleaner. Wipe the glass gently, avoiding harsh chemicals that can damage the surface. Be sure to dry the glass completely before turning the machine back on. Cleaning the glass regularly helps maintain the quality of your prints and scans.

Replacing the toner in your MFP is simple. First, ensure the machine is powered down. Open the front panel and locate the toner cartridge. Carefully remove the old cartridge and dispose of it according to your local recycling regulations. Take the new cartridge, shake it gently to distribute the toner, then insert it into the machine until it clicks into place. Close the panel and turn on the MFP. The machine may take a few moments to calibrate, and then you’ll be ready to print again.

Paper feed problems often arise due to improper paper handling. Always ensure that the paper is loaded correctly in the tray, with the guides adjusted snugly to the paper’s width. Avoid overfilling the tray and use the type of paper recommended by the manufacturer. Occasionally, clean the paper rollers with a slightly damp, lint-free cloth to remove dust buildup. Proper paper handling and regular cleaning can help prevent feed issues and ensure smooth operation.

Routine maintenance can greatly extend the life of your MFP. Clean the exterior and interior of the machine regularly, paying special attention to areas like the paper path, rollers, and glass. Ensure that the firmware is up to date to keep your MFP running efficiently. Additionally, regularly check for any wear and tear on consumables like toner cartridges and paper rollers, and replace them as necessary. If you encounter persistent issues, schedule a professional service call to prevent further damage.